Dealing with Incidents

Dealing with Incidents

imageMost approaches to incident investigation focus on technique and process. This is important, gathering facts and compiling important information is critical.

However, what most approaches don’t consider the range of biases that come with being human. In particular, it is crucial to understand and be mindful of hindsight bias. As soon as someone informs you that an incident has occurred, you start forming opinions about that incident based on your previous experiences, your background and knowledge. 
In this session on ‘Conversations on the Couch’, we share some of their learning about how bias can impact on investigations. 
We hope you enjoy, and as always, we love to hear your feedback.



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Rob Sams
Rob Sams
Rob is an experienced safety and people professional, having worked in a broad range of industries and work environments, including manufacturing, professional services (building and facilities maintenance), healthcare, transport, automotive, sales and marketing. He is a passionate leader who enjoys supporting people and organizations through periods of change. Rob specializes in making the challenges of risk and safety more understandable in the workplace. He uses his substantial skills and formal training in leadership, social psychology of risk and coaching to help organizations understand how to better manage people, risk and performance. Rob builds relationships and "scaffolds" people development and change so that organizations can achieve the meaningful goals they set for themselves. While Rob has specialist knowledge in systems, his passion is in making systems useable for people and organizations. In many ways, Rob is a translator; he interprets the complex language of processes, regulations and legislation into meaningful and practical tasks. Rob uses his knowledge of social psychology to help people and organizations filter the many pressures they are made anxious about by regulators and various media. He is able to bring the many complexities of systems demands down to earth to a relevant and practical level.

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