• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Safety Risk .net

Humanising Safety and Embracing Real Risk

  • Home
    • About
      • Privacy Policy
      • Contact
  • FREE RESOURCES
    • FREE SAFETY eBOOKS
    • FREE DOWNLOADS
    • TOP 50
    • FREE RISK ASSESSMENT FORMS
    • Find a Safety Consultant
    • Free Safety Program Documents
    • Psychology Of Safety
    • Safety Ideas That Work
    • HEALTH and SAFETY MANUALS
    • FREE SAFE WORK METHOD STATEMENT RESOURCES
    • Whats New In Safety
    • FUN SAFETY STUFF
    • Health and Safety Training
    • SAFETY COURSES
    • Safety Training Needs Analysis and Matrix
    • Top 20 Safety Books
    • This Toaster Is Hot
    • Free Covid-19 Toolbox Talks
    • Download Page – Please Be Patient With Larger Files…….
    • SAFETY IMAGES, Photos, Unsafe Pictures and Funny Fails
    • How to Calculate TRIFR, LTIFR and Other Health and Safety Indicators
    • Download Safety Moments from Human Resources Secretariat
  • PSYCHOLOGY OF SAFETY & RISK
    • Safety Psychology Terminology
    • Some Basics on Social Psychology & Risk
    • Understanding The Social Psychology of Risk – Prof Karl E. Weick
    • The Psychology of Leadership in Risk
    • Conducting a Psychology and Culture Safety Walk
    • The Psychology of Conversion – 20 Tips to get Started
    • Understanding The Social Psychology of Risk And Safety
    • Psychology and safety
    • The Psychology of Safety
    • Hot Toaster
    • TALKING RISK VIDEOS
    • WHAT IS SAFETY
    • THE HOT TOASTER
    • THE ZERO HARM DEBATE
    • SEMIOTICS
    • LEADERSHIP
  • Covid-19
    • COVID-19 (Coronavirus, Omicron) Health and Safety Slogans and Quotes for the Workplace
    • Covid-19 Returning to Work Inductions, Transitioning, Safety Start Up and Re Entry Plans
    • Covid-19 Work from Home Safety Checklists and Risk Assessments
    • The Hierarchy of Control and Covid-19
    • Why Safety Loves Covid-19
    • Covid-19, Cricket and Lessons in Safety
    • The Covid-19 Lesson
    • Safety has this Covid-19 thing sorted
    • The Heart of Wisdom at Covid Time
    • How’s the Hot Desking Going Covid?
    • The Semiotics of COVID-19 and the Social Amplification of Risk
    • Working From Home Health and Safety Tips – Covid-19
    • Covid-19 and the Hierarchy of Control
  • Dr Rob Long Posts
    • Learning Styles Matter
    • There is no HIERARCHY of Controls
    • Scaffolding, Readiness and ZPD in Learning
    • What Can Safety Learn From Playschool?
    • Presentation Tips for Safety People
    • Dialogue Do’s and Don’ts
    • It’s Only a Symbol
    • Ten Cautions About Safety Checklists
    • Zero is Unethical
    • First Report on Zero Survey
    • There is No Objectivity, Deal With it!
  • Quotes & Slogans
    • Researchers Reveal the Top 10 Most Effective Safety Slogans Of All Time
    • When Slogans Don’t Work
    • 77 OF THE MOST CLASSIC, FAMOUS and INFAMOUS SAFETY QUOTES
    • 500 BEST and WORST WORKPLACE HEALTH and SAFETY SLOGANS 2021
    • 167 CATCHY and FUNNY SAFETY SLOGANS FOR THE WORKPLACE
    • COVID-19 (Coronavirus, Omicron) Health and Safety Slogans and Quotes for the Workplace
    • Safety Acronyms
    • You know Where You Can Stick Your Safety Slogans
    • Sayings, Slogans, Aphorisms and the Discourse of Simple
    • Spanish Safety Slogans – Consignas de seguridad
    • Safety Slogans List
    • Road Safety Slogans
    • How to write your own safety slogans
    • Why Are Safety Slogans Important
    • Safety Slogans Don’t Save Lives
    • 40 Free Safety Slogans For the Workplace
    • Safety Slogans for Work
You are here: Home / Communication and Consultation / Dialogue Do’s and Don’ts

Dialogue Do’s and Don’ts

July 27, 2020 by Dr Rob Long Leave a Comment

In SPoR we have developed many ‘tools’ to help Socialitie. Socialitie is the forming of meaningful social relationships that include: listening, hearing, caring, connecting and helping. One of the many tools we use in SPoR workshops is the Dialogue Do’s and Don’t Tool – just a simple little card that sits in the pocket and reminds of what works and doesn’t work in helping others tackle risk.

The basis of the tool is based on 40 years of extensive research into what works in assisting dialogue. Of course if you don’t want dialogue and think that lecturing and telling works in tackling risk – good luck.

What accompanies this tool is a full day of exploring the foundations of effective communication, the dynamics of framing, priming, pitching, anchoring and how to escape from the delusions of thinking that communication is about telling.

One of the fascinations of naivety in the risk industry is this absurd idea that if you tell someone a rule they will somehow understand it and know how to obey it (https://safetyrisk.net/safety-rules-ok/ ). Telling doesn’t create understanding indeed, all rules are interpreted and comprehension is not simple. It’s like producing a white card at your induction and telling someone you don’t need an induction because you know all about safety. We all know the white card is meaningless. The white card is not evidence of comprehension. The white card is just another useless waste of money created by Safety to delude someone that they have qualified in understanding nothing.

When we do the Introduction to SPoR Module (current cohort are midway through) we often start with the fundamentals of communication and Socialitie and without exception safety people say, ‘why was I not told this before?’ This is because learning is not about being taught but much more about being ‘caught’. The next free online module starts in late August (https://safetyrisk.net/international-intensive-spor-workshops-august-2019/). It is however very clear from the modules we have been running this year, safety people do not know how to dialogue or listen.

You can see the Dialogue Dos and Don’ts Tool at Figure One. Dialogue Dos and Figure Two. Dialogue Don’ts

Figure One. Dialogue Dos

image

Figure Two. Dialogue Don’ts

image

There is nothing magical in either of these tools just simple practical reminders of what works and doesn’t work if you are seeking to help others in tackling risk. The Dialogue Don’ts intentionally use the semiotic of male and female because of the ‘Mars and Venus Effect’. This is also covered in the online workshop.

Once one discovers how to dialogue and absorbs the Miracle of Dialogue , then one knows how to help people tackle risk.

Once the Miracle of Dialogue is caught it’s all about practice and this is what we do in SPoR. We learn the critical skills in a few sessions and then lots of practice and reflective practice. It takes lots of ‘practice’ to be ‘practical’.

You wouldn’t think that dialogue would be such a challenge but without fail every safety person who starts the course discovers just how much the industry indoctrinates them NOT to listen and NOT to Dialogue. There’s lots of unlearning to do.

  • Bio
  • Latest Posts
  • More about Rob
Dr Rob Long

Dr Rob Long

Expert in Social Psychology, Principal & Trainer at Human Dymensions
Dr Rob Long

Latest posts by Dr Rob Long (see all)

  • Culture Silences in Safety Mythology - May 16, 2022
  • The Safety Trifecta and Nothing Changes - May 14, 2022
  • Sleep Dysfunction, Dreaming and Safety - May 12, 2022
  • Working Out What Makes Sense in Safety - May 9, 2022
  • How to Tackle Risk You Can’t See - May 6, 2022
Dr Rob Long
PhD., MEd., MOH., BEd., BTh., Dip T., Dip Min., Cert IV TAA, MRMIA Rob is the founder of Human Dymensions and has extensive experience, qualifications and expertise across a range of sectors including government, education, corporate, industry and community sectors over 30 years. Rob has worked at all levels of the education and training sector including serving on various post graduate executive, post graduate supervision, post graduate course design and implementation programs.

Please share our posts

  • Click to print (Opens in new window)
  • Click to email this to a friend (Opens in new window)
  • Click to share on LinkedIn (Opens in new window)

Related

Filed Under: Communication and Consultation, Robert Long, Social Psychology of Risk Tagged With: dialogue, socialitie, SPoR

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Search and Discover More on this Site

Visit Count – Started Jan 2015

  • 24,003,128 Visitors

Never miss a post - Subscribe via Email

Enter your email address and join other discerning risk and safety people who receive notifications of new posts by email

Join 7,419 other subscribers

NEW! Free Download

How we pay for the high cost of running of this site – try it for free on your site

Please take our 2 minute zero survey

Recent Comments

  • Roel on Free Workplace Health and Safety Downloads
  • Rob Long on Safety Silences – Video Series
  • BRENT R CHARLTON on Safety Silences – Video Series
  • Rob Long on Sleep Dysfunction, Dreaming and Safety
  • Rob Long on Working Out What Makes Sense in Safety
  • simon cassin on Working Out What Makes Sense in Safety
  • Rob Long on The Safety Trifecta and Nothing Changes
  • Aneta Parker on The Safety Trifecta and Nothing Changes
  • Rob Long on How to Tackle Risk You Can’t See
  • Andrew Thornhill on How to Tackle Risk You Can’t See

FREE eBOOK DOWNLOADS

Featured Downloads

  • School of Ethics Map (270 downloads)
  • Envisioning Risk (706 downloads)
  • Risk-Life-Poster-SPoR.pdf (1212 downloads)
  • Linz Workshop-17_18-Jan.pdf (1585 downloads)
  • Driving Safety (8498 downloads)
  • Broader-Management-Skills.docx (4282 downloads)
  • OHSW-Plant-Specific-Hazard-Identification.doc (4013 downloads)
  • Contractor Risk Assessment Form (3864 downloads)
  • Workplace Checklist Covid-19 (6790 downloads)
  • WorkSafe_inspectors_guide_FINAL.pdf (1026 downloads)
  • Safe Work Method Statement NSW - Word doc (7040 downloads)
  • Effective-Safety-Management-Systems.docx (6504 downloads)
  • Electrical Equipment Risk Assessment Checklist (4148 downloads)
  • Plant Hazard Identification and Risk Assessment Form (1814 downloads)
  • CLLR-SPoR-Unit1.pdf (1474 downloads)

Recent Posts

  • Culture Silences in Safety Mythology
  • The Safety Trifecta and Nothing Changes
  • Sleep Dysfunction, Dreaming and Safety
  • Working Out What Makes Sense in Safety
  • How to Tackle Risk You Can’t See
  • Study Reveals an Unexpected Side Effect of Traffic Safety Messages
  • Human Factors is Never About Humans
  • Where to Start in Humanising Leadership in Risk
  • Humanising Leadership in Risk, Shifting the Focus from Objects to Persons
  • Safety Silences – Video Series

What is Psychological Safety at Work?

Footer

Subscribe to Blog via Email

Enter your email address and join other discerning risk and safety people who receive notifications of new posts by email

Join 7,419 other subscribers

AUTHORS

  • Alan Quilley
    • Heinrich–Industrial Accident Prevention
    • The Problem With ZERO Goals and Results
  • Bernard Corden
    • After the goldrush
    • The Internationale
  • Bill Sims
    • Employee Engagement: Chocolate, Vanilla, or Strawberry?
    • Injury Hiding-How do you stop it?
  • Craig Clancy
    • Task Based vs Activity Based Safe Work Method Statements
    • Safety And Tender Submissions
  • Daniel Kirk
    • It’s easy being wise after the event.
    • A Positive Safety Story
  • Dave Whitefield
    • Safety is about…
    • Safety and Compliance
  • Dennis Millard
    • Are You Risk Intelligent?
    • Honey they get me! They get me at work!
  • Drewie
    • Downturn Doin’ Your Head In? Let’s Chat….
    • How was your break?
  • Gabrielle Carlton
    • All Care and No Care!
    • You Are Not Alone!
  • George Robotham
    • How to Give an Unforgettable Safety Presentation
    • How To Write a Safety Report
  • Goran Prvulovic
    • Safety Manager – an Ultimate Scapegoat
    • HSE Performance – Back to Basics
  • James Ellis
    • Psychological Core Stability for Wellbeing in Workers Comp
    • In search of plan B in workers’ recovery
  • James Parkinson
    • To laugh or not to laugh
    • People and Safety
  • John Toomey
    • In it for The Long Haul – Making the most of the FIFO Lifestyle
    • Who is Responsible for This?
  • Karl Cameron
    • Abby Normal Safety
    • The Right Thing
  • Ken Roberts
    • Safety Legislation Is Our Biggest Accident?
    • HSE Trip Down Memory Lane
  • Mark Perrett
    • Psychology of Persuasion: Top 5 influencing skills for getting what you want
  • Mark Taylor
    • Build a Psychologically Safe Workplace by Taking Risks and Analysing Failures
    • Enculturing Safety
  • Max Geyer
    • WHS Legislation is NOT about Safety it’s about Culture
    • Due Diligence Is Not Just Ticking Boxes!
  • Matt Thorne
    • Safety Culture–Hudson’s Model
    • Culture – Edgar Schein
  • Peter Ribbe
    • Is there “Common Sense” in safety?
    • Who wants to be a safety professional?
  • Phil LaDuke
    • Professional Conferences Are A Sleazy Con
    • Hey Idiots, You’re Worried About the Wrong Things
  • Admin
    • Study Reveals an Unexpected Side Effect of Traffic Safety Messages
    • Humanising Leadership in Risk, Shifting the Focus from Objects to Persons
  • Dr Rob Long
    • Culture Silences in Safety Mythology
    • The Safety Trifecta and Nothing Changes
  • Rob Sams
    • The Learning (and unlearning) that Revealed my Vocation
    • I’m just not that into safety anymore
  • Barry Spud
    • Things To Consider When Developing And Designing Your Company SWMS
    • Bad Safety Photos
  • Sheri Suckling
    • How Can I Get the Boss to Listen?
  • Simon Cassin
    • Safety values, ideas, behaviours and clothes
  • Safety Nerd
    • The Block isn’t portraying safety as it should be
    • Toolbox Talk Show–PPE
  • Wynand Serfontein
    • Why The Problem With Learning Is Unlearning
    • I DON’T KNOW
  • Zoe Koskinas
    • Why is fallibility so challenging in the workplace?

Most commented on

The Unconscious and the Soap Dispenser

Forecasting Safety

The Banned Objects Index – A New Development in Safety Culture

Dumbs for Safety

The Real Barriers to Safety

Safety as Faith Healing

Who Said We Don’t Need Systems?

How to use signs, symbols and text effectively in communicating about risk

Why Safety Controls Don’t Always Work

Safety Should NOT Be About Safety

FEATURED POSTS

Science and Acts of Faith in Safety

I’m biased, but that’s ok!

Safety’s Garden of Eden Complex

Expecting the Unexpected

ADVENTURES IN RISK AND SAFETY–KING ZERO

WARNING: Not Your Typical Safety Nonsense

Anxiety and Fear Professionals

Like a Collective Brain Snap

The Heart of Wisdom at Covid Time

Dumb Ways to Discourse, a Failed Approach in Safety

Making Language in Safety Meaningful

Social Media and Safety

Social Psychology of Risk Workshop-Sydney

Zero as Morally Wicked

A Masters Degree in ‘Tick and Flick’

Shock and Fear in Safety

The Seduction of Measurement in Risk and Safety

The Shaping of SPoR Intelligence, Skills and Competence in Risk

The Psychology of Leadership in Risk

Social Sensemaking Available Now PLUS Free Share and Giveaway

More Posts from this Category

Subscribe to Blog via Email

Enter your email address and join other discerning risk and safety people who receive notifications of new posts by email

Join 7,419 other subscribers

How we pay for the high cost of running of this site – try it for free on your site

 

How To Make Your Own Hand Sanitizer

 

 

How to Make your own Covid-19 Face Mask

 

Covid-19 Returning To Work Safety, Transitioning, Start Up And Re Entry Plans

 

How’s the Hot Desking Going Covid?

imageOne of the benefits of the Covid-19 epidemic is a total rethink about how we live and work (https://www.abc.net.au/news/2020-03-28/coronavirus-could-reshape-how-australians-work-forever/12097124 ).

Expertise by Regurgitation and Re-Badging

One of the fascinating things about the Coronavirus pandemic is watching Safety morph into epidemiology expertise. I would like a dollar for every flyer, presentation, podcast, powerpoint, checklist template, toolbox talk and poster set that had jumped into my inbox… Read the rest

The Stress of Stasis

One of the challenging things about the Coronavirus crisis is stasis. For those without work and confined to home, for those in self-isolation, it’s like life is frozen in time. ‘Stay at home’ is the mantra. The trouble is, in… Read the rest

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.