The challenge with effectiveness in conversations is disposition. How are you pre-disposed to the ‘other’ in approach, listening, reflecting and responding? Yes, skill development and technique are important but these are easier learned than getting one’s disposition right. You would think people … [Read more...] about What Are Observation-Conversation Skills?
Its all About Behaviours I'd like a dollar for every time I get asked if do programs on 'behaviours'. Oh, doesn't safety love behaviours. I often get asked this question by people who want to control the behaviour of others. It is amazing how attractive behaviourism is to the safety industry. … [Read more...] about Its all About Behaviours