Safety Culture and How to Improve It
By the late George Robotham
I have been asked how to improve safety culture a number of times in recent years. This paper is the result of research into how to best respond to this question. I have turned to the Organisational Behaviour literature as well as the Health and Safety literature in my quest for answers.
Definition of culture
Culture is often defined as “The way we do things around here”. Schein (1990) defines organisational culture as the system of shared beliefs and values that develops within an organisation and guides the behaviour of its members. Culture (Woods) consists of observable culture, shared values and common assumptions. Culture is often reinforced by stories, rites, rituals and symbols.
The safety culture of an enterprise comprises the beliefs, attitudes, norms and work practices of management and employees. Safety culture refers to what an organisation is like in terms of safety and health, it includes aspects such as managements attitude and actions about safety and, in particular, the attitudes and beliefs of individuals and groups at work concerning the perceived magnitude of risks and the necessity and practicality of preventative measures.(Safetyline Institute)
· A positive safety culture is one that, among other things
· Encourages and retains learning
· Promotes open and honest reporting
· Is just and is prepared to identify its own shortcomings as easily as it seeks to address any violation of orders or instructions
· Rewards innovation and accepts willingly constructive suggestions for continuous improvement of itself.(Di Pietro,2005)
Senior managers are the key to a successful safety culture. A true safety culture is established when safety is valued as highly as productivity. Managers and supervisors need to be held accountable for safety in the same manner as production.
Safety culture is about good safety attitudes in people but it is also good safety management established by organisations. Good safety culture means giving the highest priority to safety. Good safety culture implies a constant assessment of the safety significance of events, and issues, in order that the appropriate level of attention can be given.(Bastin,2003)
Measuring and reviewing the safety culture
To review the culture of an organisation it is essential to go beyond checking that procedures are in place, to elicit an understanding of underlying beliefs and attitudes to find out what people really think It is important to understand perceptions of hazards by eliciting views on-
· Perceptions of risks, of the effectiveness of safe working procedures and of control measures in general.
· Their perception and assessment of their own and others beliefs, attitudes and behaviour
· The steps taken to eliminate or minimise sources of conflict between production and safety
· The steps taken to identify individuals prone to macho behaviour and erode any peer approval of risk taking
· The status, importance and effectiveness of safety officers and committees
· Whether the safety training is high quality and appropriate (Safetyline)
The role of leaders in change
For about a year this author worked with a General Manager Operations who could best be described as a humble leader who had an overriding commitment to safety This individual would turn up at operating sites in the middle of the night to see how safety was being managed. He would jump on a haultruck and go with the operator while the truck was loaded, the manager would question the operators about safety and tell them that he expected safety to be their top priority. This manager let his subordinates know he expected nothing less than 100% commitment to safety, those who did not comply were not around long. Word quickly got around about the managers safety expectations, single-handed he raised the profile of safety in the organisation and contributed to the culture.
Krause describes what excellent safety leadership looks like
The most senior executive must “See” what safety excellence looks like. The leader must convey his vision in a compelling manner through action.
When an excellent safety leader says something others believe it and do not question his motives.
Collaboration encompasses working well with others, encouraging input, helping others, expressing confidence in others support others decisions and gaining commitment.
- Feedback and Recognition
An excellent safety leader provides effective feedback and recognises people for their accomplishments.
An excellent safety leader gives workers a fair appraisal of safety efforts and results, clearly communicates peoples roles in safety and fosters the sense that people are responsible for the level of safety in their organisational unit.
As a great communicator the leader encourages people to deliver honest, complete information about safety (even if unfavourable) ,keeps people informed and communicates frequently and effectively up, down and across the organisation.
- Values safety
An excellent safety leader acts to support safety values and principles. He leads by example and clearly communicates that safe behaviour is expected.
An excellent safety leader is proactive rather than reactive in addressing safety issues. He gives timely, considered responses to safety concerns, demonstrates a sense of personal energy and urgency to achieve safety results and demonstrates a performance driven focus by delivering results with speed and excellence.
Krause speaks of nine factors that predict positive safety outcomes
- Procedural justice
Does the individual perceive that the supervisor’s decision-making process to be fair?
- Leader member exchange
If employees believe the supervisor will provide support and look out for their interests positive results will be found
- Management credibility
Do employees perceive that what management says is consistent with what it does?
- Perceived organizational support
Do employees perceive that they receive the support they need to accomplish the organisation’s objectives?
- Workgroup relations
Do coworkers treat each other with respect, listen to each others ideas, help one another out and fulfill commitments?
To what extent do employees perceive that working with team members is an effective way to complete tasks?
- Organisational value for safety performance improvement
The more employees perceive that the organization values safety goals, the more willing they will be to invest in those goals themselves.
- Upward communication
Can the workers speak freely to their supervisor about safety concerns?
- Approaching others
Do employees feel free to speak to each other about safety concerns?
Schein relates how leaders embed and transmit change
The most powerful mechanisms for culture embedding and reinforcement are-
A. What leaders pay attention to, measure and control
B. Leader reactions to critical incidents and organisational crises
C. Deliberate role modelling, teaching and coaching by leaders
D. Criteria for allocation of rewards and status
E. Criteria for recruitment, selection, promotion, retirement and ex-communication
What leaders pay attention to, measure and control
One of the best mechanisms leaders have for communicating what they believe in or care about is what they pay attention to (What is noticed and commented upon, to what is measured, controlled, rewarded and in other ways systematically dealt with) Even casual remarks and questions that are consistently geared to a certain area can be as potent as formal control mechanisms and measurements. Other powerful signals that subordinates interpret for evidence of the leaders assumptions are what they observe does not get reacted to.
Leader reactions to critical incidents and crises
When an organisation faces a crisis the manner in which leaders deal with it creates new norms, values and working procedures and reveals important underlying assumptions.
A good time to observe an organisation is when an act of insubordination occurs. No better opportunity exists for leaders to send signals about their own assumptions about human nature and relationships than when they themselves are challenged.
Criteria for recruitment, selection etc
Leaders who are trying to ensure that their values and assumptions will be learned they must create a reward, promotion and status system that is consistent with those assumptions. Whereas the message initially gets across in the daily behaviour of the leader it is judged in the long run by whether the important rewards are allocated consistently with daily behaviour. One of the most subtle ways culture gets embedded is in the initial selection of new members. Basic assumptions are further reinforced through criteria of who does or does not get promoted, who is retired early and who is excommunicated.
Design of physical space, facades, buildings
This category is intended to encompass all the visible features of the organisation that clients, customers, vendors, new employees and visitors would encounter.
Stories about important events and people
As a group develops and accumulates a history, some of this history becomes embodied in stories about events and leadership behaviour. The storey reinforces assumptions and teaches assumptions to newcomers. Leaders cannot always control what will be said about them in stories, though they can certainly reinforce stories they feel good about and launch stories that carry the desired messages.
Formal statements about organisational philosophy, values
The formal statement is an attempt by leaders to state explicitly what their values and assumptions are.
Top 10 ways to improve safety management (Occupational hazards)
- Tom Krause-Recognise the difference between managing and leading
Richard Fulwiler-Integrate all aspects of the safety program into a single comprehensive management system
James Kendrick- Police your safety program
Donald Eckenfelder-Integrate safety into the process of the business
Larry Hansen—Identify clients and internal customers who see value in your services and make these customers your boss
Michael Deak-Make safety a priority
Neal Leonard- Management commitment and leadership and employee participation are key to safety management
Donald Eckenfelder-Take a rational, disciplined approach to safety
Michael Deak-Make everyone accountable for safety
Larry Hanson-Get results or get fired
Safety culture case study
The most effective safety culture change process I have seen was when I assisted management to lead ten field safety staff developing and implementing 18 internal standards of OHS excellence, it put a massive increase in the focus on safety. What excellence in implementation of the standards would look like was defined and people were trained in this. I developed a detailed set of audit questions based on the fore-going and a detailed set of auditing guidelines and roles of auditors. Sites to be audited were briefed on the auditing guidelines and auditors were trained on the audit questions and auditing guidelines. A series of annual Executive Safety Audits was introduced at the various sites with an audit team led by a senior manager to give the process significant management horsepower. The largest audit team I was involved in had ten auditors and audited the site for four days. A quality assurance approach where NCR (Non-compliance reports) were issued was used and formal processes were introduced to follow-up on audit recommendations.
The technical basis, training and preparation for the audits was sound but the key to success was the fact the audits were driven by senior management.
The author has written a paper titled “What makes a safety management system fly” The original was published by the American Society of Safety Engineers, International Practice Specialty Newsletter, Spring 2002,Vol.1, No.3,and it is incorporated in a subject of a OHS course at the University of New Brunswick, Canada. This paper is suggested as containing insight into improving safety culture.
Bastin S.,2003, What is safety culture?, A.N.S.T.O., Canberra
Di Pietro V., Touchdown, R.A.N. publication, Dept. of Defence, Australia
Krause,T.,2004,Influencing the behaviour of senior leadership, Professional Safety, June 2004,American Society of Safety Engineers, Des Plains, Illinois
Robotham G.,2002, What makes a safety management system fly, wwwohschange. com. au
Safetyline,1997,Safety Culture, Work Safe Western Australia, Perth
Schein E.,1990,Organizational Culture, American Psychologist, vol 45,no.2 ,pp109-19
Schein, E., 1992, Organisational culture and leadership,2nd. Edn., Josey Bass, London
Various authors,2003,The top 10 ways to improve safety management, Occupational Hazards, Articles 11061, U.S.A.
Wood I.,1995, Organizational Behaviour, Kyodo Printing Company, Singapore