Another great post by Keith McCabe on LinkedIn Pulse. I think establishing and understanding the reason for doing the assessment is important as is who the customer is – usually it’s not because we want to or for our own benefit! Also, establishing the context is something I rarely see done well – we all need to be on the same page.
Communication is important we all engage in some form of communication almost all the time. The type of communication varies of course as does the perceived level of importance or relevancy of these communications. How many of you now, instinctively reach for your phone on waking?
How many check social media before checking emails, does that say something about your priorities and if it does, is it something positive or negative?
Today communication is easy, what appears to be more difficult is communicating!
Assessing risk isn’t a secret science we need to be trained in, nor is it exclusively the area of the omniscient safety professional. I’ve been through sessions where we were introduced to matrixes, charts, forms and templates where risks were rated, I question if this is the same as assessed.
The thing that was missing from the sessions no matter how well planned or presented was the communicating. I’d go so far as to say that most of the participants in these exercises were there because they were interested or involved with safety. But the risk assessment and in particular the matrix used in isolation from others simply isn’t good enough.
When asked to tell others what level we had assessed the risk at there were various different responses, (good you would expect that). Many participants however were reluctant to provide their responses saying they had changed their opinions or hadn’t considered some of the factors used by previous people. They were in effect afraid that their assessment was wrong!
What this indicates clearly is that the risk matrix is highly subjective depending on the user and that without consulting with others the risk assessment is a guess at best. The best way to assess risks is to talk about them and ask questions. If you received a plane ticket with no information on it would you get on the plane not knowing the destination, I suspect most of us would ask at least some questions.
Risk assessment forms serve as a record of the assessment which I won’t dispute is important, however what really counts is the conversation about the risks. It’s easy to convince yourself that that form is ticked, flicked and all is well with the world but at the end of the day wouldn’t you sleep just a little better if you actually had the conversation?
Thoughts welcome always,