Response to complaints

not-listening (1)A quick list of responses to a complaint which you may find useful. It was assembled, mostly in jest, by a little group of my esteemed recalcitrant colleagues, actually, mostly the late great George Robotham. Don’t read on if you are easily offended. Happy for you to contribute your suggestions in the comments below

Response to complaints

I have a number of comments in relation to your complaint-

1 You should restrict your comments to things you have some knowledge of

2 General Colin Powell says good leadership inevitably means you end up pissing some people off.

3 My tertiary study in Management of Organisational Change tells me it is inevitable that some will resist change and sometimes you have to crash through this.

4 When I was in the Australian Army my standard comment to soldiers who complained about inconsequential things was “Sounds like a personal problem, I suggest you see the Padre”

5 You are confusing me with someone who cares about your opinion.

6 One of the problems in life is that some people engage in acts of public masturbation

7 Some blokes are born with an incredibly small penis and they try to take their frustration out on me

8 You should learn about continuous improvement, it makes a big difference

9 Those who are different change the world, those that are ordinary simply keep it that way

10 if you focus on operational things you end up putting out bushfires and not seeing and influencing the big picture.

11 Be a life- long learner

12 Do not waste your energy on things you are unlikely to be able to change

13 Get out more, smell the roses and enjoy life.

14 Accept and respect the fact that others will have opinions different to you

15 The motto of the Australian Special Air Services Regiment (S.A.S.R.) is “Who Dares Wins”

16 Be tough on the task but gentle on yourself & others.

17 Theory is important but constantly ask yourself if this will work in the real world.

18 Get out of your comfort zone. When you are out of your comfort zone you are already growing by default.

19 Excellence is deliberate, not something we stumble onto.

20 You do not know what you can get away with until you try.

21 Focus on the solution not the problem.

22 Do not be scared to go against the tide.

23 Do not associate with negative people.

24 Continually challenge yourself.

25 What does not kill you makes you stronger..

26 When you are on top you are a natural target.

27 Hang out with positive people.

28 If you cannot solve a problem it is because you are playing by the rules.

29 It is kind of fun to do the impossible.

30 Remember when thinking about leadership-Ducks quack, Eagles soar.

31 Get over yourself

32 If I want to hear shit then I will fart

33 Any fool can criticize, condemn, and complain – and most fools do

I wish you all the success and happiness in life

George Robotham

George Robotham

George was a Legend in the Safety World who passed away in Sept 2013 but left us with a great legacy
George Robotham
I have worked in OHS for most of my working life, many years in the mining industry including over 10 years in a corporate OHS role with BHP. Since leaving the mining industry I have worked in a variety of safety roles with a variety of employers, large & small, in a variety of industries. I was associated with my first workplace fatality at age 21, the girl involved was young, intelligent, vivacious and friendly. Such a waste! I was the first on the scene and tried to comfort her and tend to her injuries. She said to me “George, please do not let me die” We put her on the aerial ambulance to Rockhampton base hospital where she died the next day. I do not mind telling you that knocked me around for awhile. Since then I have helped my employers cope with the aftermath of 12 fatalities and 2 other life-altering events. The section "Why do Occupational Health & Safety" provides further detail but in summary, poor safety is simply very expensive and also has a massive humanitarian cost. My qualifications include a certificate I.V. in Workplace Training and Assessment, a Diploma in Frontline Management, a Diploma in Training & Assessment Systems, a Bachelor of Education (Adult & Workplace Education) , a Grad. Cert. in Management of Organisational Change and a Graduate Diploma in Occupational Hazard Management. I am currently studying towards a Masters in Business Leadership. Up until recently I had been a Chartered Fellow of the Safety Institute of Australia for 10 years and a member for about 30 years. My interest is in non-traditional methods of driving organisational change in OHS and I have what I believe is a healthy dis-respect for many common approaches to OHS Management and OHS Training. I hold what I believe is a well-founded perception that many of the things safety people and management do in safety are “displacement activities” (Displacement activities are things we do, things we put a lot of energy into, but which when we examine them closely there is no valid reason for doing them). My managerial and leadership roles in OHS have exposed me to a range of management techniques that are relevant to Business Improvement. In particular I am a strong supporter of continuous improvement and quality management approaches to business. I believe leadership is the often forgotten key to excellence in most aspects of life. I hold the Australian Defence Medal and am a J.P.(Qualified). I have many fond memories of my time playing Rugby Union when I was a young bloke.

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