Coles and Myers Contractor Induction and Management

Coles, Kmart, Target, Myer Contractor Induction

NB: WE are not associated with Myer in any way – if you have any issues with this process then you will need to contact them directly.

The Contractor is responsible for ensuring that all Personnel have appropriate qualifications and are provided with adequate information, instruction and training prior to commencing work on MYER premises.

The Contractor will ensure that none of its Personnel undertake work unless they hold a valid licence, permit, certificate of competency or qualification as per MYER’s requirements and the laws of the relevant jurisdiction(s).

the Myer Contractor Online Training Module can be found here: (copy and paste in browser)

imageMYER Contractor  Safety Induction – Australian Requirements

It is the Contractor’s responsibility to ensure that all Personnel:

  • who will be performing Works on site, undertake the MYER Contractor safety induction before commencing work on site (available online at
  • undertake a site orientation before commencing work on site
  • complete any other required inductions such as those required by law or industry standards.

The Contractor will operate and maintain a complete record of all Personnel inducted.

Sign in Requirements

All Personnel must:

  • carry the MYER Induction Card with them at all times
  • report to the Site Manager or Delegate and sign the Sign In Register on arrival at the site
  • report to the Site Manager or Delegate and sign out on leaving the site for any reason
  • have a copy of the WMS before commencing any Work on site
  • wear a Visitor’s sticker or badge issued or approved by MYER.

Contractors should be aware of the following requirements:



  • The Contractor will discuss and agree with MYER the safety aspects of the contract prior to commencement of the Work and agrees that the Contractor is responsible to ensure that all Works undertaken comply with the relevant occupational health and safety laws.
  • Minors accompanying the Contractor’s Personnel will not be allowed on MYER sites (unless those minors are Personnel of the Contractor).
  • The Contractor is responsible for completing and supervising tasks using work practices which (subject to relevant laws) are acceptable to Myer
  • The Contractor is responsible for completing and supervising tasks in a manner which does not place the Personnel, Myer employees or customers or anyone else at risk.
  • Any incidents (which includes any near misses) involving the Contractor at a MYER site must be immediately reported to the Site Manager or Delegate.
  • The Contractor must ensure that the Site Manager approves the expected time of entry and the period for site access.  If access is required beyond the site’s normal trading hours, arrangements for after hours access are to be made with the same Site Manager, or their Delegate.
  • Vehicles must use only recognised entrances and exits when entering or leaving car parks.  Speed limits must be observed in car parks.  The Contractor must only park in those areas designated by the Site Manager.
  • Safety signs and equipment must be provided where a hazard results from work undertaken.  Safety signs must be obeyed and adequate safety equipment used for the purpose intended.

Work Method Statements (“WMS”)

A WMS must be prepared by the Contractor for all Works and must describe the Works to be completed, outline the steps involved and identify associated hazards and the risk control measures that will be implemented to eliminate or reduce risk.

The Contractor must ensure that all Personnel have a copy of the completed WMS (which must be provided to MYER on request), and must ensure that Personnel can demonstrate an understanding and successful implementation of all control measures outlined in the WMS.

If the Contractor is carrying out routine work, one WMS is sufficient for as long as site conditions remain unchanged.

Contractor Safety Management Plan

A Contractor Safety Management Plan is required for all new stores/sites, refurbishment works, NSW high isk works (as defined in NSW Occupational Health and Safety Regulations) and national/regional periodic and service contracts.

A copy of the pro forma Contractor Safety Management Plan can be obtained from the Site Manager on request.

Corrective Action Report (CAR)

Where an instance of a non-compliance is noted by MYER, a CAR will be issued to the Contractor.  The Contractor must propose corrective methods and steps that are reasonably acceptable to MYER and implement them within the timeframe specified in the CAR.  Both parties will act reasonably in seeking to reach agreement on the relevant timeframe in each case.

The completed CAR must be returned to the Site Manager or Delegate for review.


Audits of the Contractor’s safety management systems may be conducted by MYER to assess the level of compliance with its obligations to MYER and under relevant laws.  The Contractor must make available all premises, systems, Personnel, documentation and information necessary to enable MYER to ascertain the Company’s level of compliance.


Spotchecks will be conducted by the Site Manager or Delegate to ensure that the Contractor complies with the risk controls and other requirements outlined in the WMS, this document and all other documents to which this document refers.


There are three levels of contractor inductions for Coles Group sites:

  1. The Contractor General Safety Induction
  2. Store/Site Safety Orientation
  3. Industry specific inductions – for example construction industry inductions and Australian Institute of Petroleum (AIP) inductions required for Coles Express.
  1. Contractor General Safety Inductions

    The Contractor General Safety Induction covers the Coles Group safety requirements that apply to all Coles Group sites.All contractors who are conducting work on Coles Group sites must have completed the Contractor General Safety Induction.

    The Contractor General Safety Induction is valid for 2 years.All contractors are required to complete the online induction.

    The Contractor General Safety Induction is available online and is accessible via this web page:

     Online Contractor Induction 

    All contractors are required to complete the online induction.

    Contractor General Safety Induction Card

    An induction card will be available after the completion of the online induction process to demonstrate that the online induction has been completed.

    Contractors must have their Contractor General Safety Induction card with them at all times whilst on a Coles Group site.

  2. Store/Site Safety Orientation

    The Orientation is to be reviewed when a contractor arrives on site. The Site orientation can be found with the Sign-In register. It includes:

    • site specific safety information, for example emergency evacuation locations,
    • any new hazards which the contractor would not be aware of through the Contractor General Safety Induction, and
    • site specific safety policies, for example random drug and alcohol testing programs.

    When a contractor has completed the orientation they are required to sign the store log book to acknowledge that they have completed it and understand it.

  3. Industry Specific Inductions

    There are a number of special inductions which may arise out of legislative or industry requirements, such as the construction industry induction. These specific inductions are required in addition to the Contractor General Safety Induction.

    Coles Express

    Coles Express Work Clearance Induction

    Do I need to complete this induction?

    The Coles Express Permitting Induction outlines the Coles Express permitting requirements that apply to all works conducted on a Coles Express site.

    Contractors and suppliers conducting construction type work and /or forecourt works must complete this induction.

    For example:

    • Maintenance / Trade contractors (e.g. builders, plumbers, electricians, grounds and gardens).
    • Service contractors
    • Air Conditioner contractors
    • Telecommunication and IT contractors
    • Suppliers conducting installations, removals or demolition
    • Contractors performing works in car wash.

    Please note: Shell Engaged contractors are not required to complete this induction

    NB: Only contractors accredited by the Work Place Clearance Group (formally Australian Institute of Petroleum (AIP)) may undertake construction type work and /or forecourt works at a Coles Express site and these works must be undertaken in accordance with the Work Clearance Procedure.

    How do I complete this induction?

    Follow these steps to complete the Coles Express Permitting Induction:

    1. To open this induction, you must be able to show that you have already completed the Coles Group Contractor General Safety Induction. When you completed that induction, you were given an Induction Card. Find that card so that you can use the induction number on it.
    2. Further down this screen, you will see a box next to the words “Induction Number”. Type the induction number on your Coles Group induction card into that box. Then press the ‘Verify Induction Number’ button.
    3. If you have been successful in verifying your induction number, you will now see two links have appeared; one called “Induction Material” and the other called “Coles Express Induction Quiz”.
    4. Press the “Induction Material” link. It will take you to a viewer, with some induction material for you to read. Read this material carefully, as you will need to understand it to pass the induction.
    5. When you have read and understood the Induction Material; you are now ready to click the “Coles Express Induction Quiz”. This will take you to a short test, to ensure that you now understand the specific requirements of Coles Express.
    6. If you successfully complete the Quiz, you will receive a card confirming you have successfully completed the Coles Express Permitting Induction. You must show this to the site manager (or their delegate) when you introduce yourself on site.
Barry Spud

Barry Spud

Safety Crusader, Zero Harm Zealot and Compliance Controller at Everything Safety
Barry Spud
What is a Safety Spud? Lets look at a few more spud head activities in risk and safety: 1. Coming on to site saying there is a safety issue when in fact there’s no such thing, it’s a political issue. 2. ‘Falling apart’ when people make choices that we think are stupid because they won’t do as we ‘tell’ them. Then we put on the angry face and think that overpowering others creates ownership. 3. Putting on the zero harm face, presenting statistics, knowing it has nothing to do with culture, risk or safety. 4. Putting on the superman (hazardman) suit and pretending to be the saviour of everything, this is good spud head cynic stuff. 5. Thinking that everyone else is a spud head except me. 6. Thinking there’s such a thing as ‘common’ sense and using such mythology to blame and label others. 7. Accepting safety policies and processes that dehumanize others. 8. Blaming, ego-seeking, grandstanding and territory protecting behind the mask of safety. 9. Thinking that risk and safety is simple when in fact it is a wicked problem. Denying complexity and putting your spud head in the sand. 10. Continually repeating the nonsense language and discourse of risk aversion that misdirect people about risk, safety, learning and imagination.

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