Fair Treatment or a Window Seat – Incident Management
Yet another great article by Ruth Jenkins from SINA Solutions – Safety is No Accident
Download the full article here: [Download not found]
Intro: What happens when someone has an accident on your site? Does the blame game begin? If it is a Contractor involved – is a “Window Seat” reserved? Does everyone mutter under his or her breath -‐ “See you later Mate”?
“A no blame environment is neither feasible nor desirable”
There has to be consequences for all behaviours that have the potential to lead to harm. A Slips, Lapses, Mistakes and Violations model (see below) provides a framework for guiding managers down an appropriate consequences path.