One of the things that Safety does well is keep the doors closed to critical thinking outside of its own paradigm. Dialogue within the discipline of safety is tight, engaging similar worldviews, ensuring that nothing changes. This was confirmed recently with the release of the Brady Report to Qld Parliament on 6 February 2020, Boland Report in 2018 and the release of the AIHS BoK on Ethics.
If you want to know anything in Safety just keep your exploration within the disciplinary club. In that way you can predict the same kind of review with the same kind of outcomes. That way nothing will change but Safety looks really busy on the pathway to zero. The Brady Review is a good example.
The first thing we learn in the Brady Review into fatalities in Queensland Mining over the last 20 years is that the review takes a particular view that it doesn’t disclose. This view, though not openly disclosed, is entirely consistent with many other safety reviews. The review is fixated and endorses the Regulator, data myopia and naïve mythologies believed in the sector eg. sustaining the ideology of Zero, human error and that ‘accidents are preventable’. Of course, the review makes no connection between safety mythologies and later concerns in the report about excessive paperwork, problems with reporting, blaming and problems with measurement.
Indeed, the report has no discussion at all about any of the safety mythologies that influence culture creating cultural norms such as ‘tick and flick’, hubris, ‘flooding’ and risk naivety. Further, the review says nothing about culture at all except to project the naïve idea that a culture can be a ‘reporting’ culture. The report doesn’t define culture.
Aspects of the report accept the construct by Dekker that organisations ‘drift’ into failure. Of course, there is no such thing as ‘drift’ into failure, the metaphor conjures up this idea organisations were somehow ‘successful’ and now slowly and ignorantly, they are not. Brady then takes the Dekker thesis and applies it to data. One could easily get the opposite view by applying the data to a construct such as ‘wicked problems’. Yet people will read this review from the engineering-regulation bias and deem that is somehow objective!
At no time in the review is the ideology of zero explored as a causal factor in the increase in fatalities in Qld. This is despite the fact that the Regulator committed to zero in 1999 and has clearly failed by any measure. The ideology of zero projects a fixation on: minutia, counting and numerical claims of success eg. catch any plane to western Qld and see all the shirts with zero mantra and ‘1 millions hours with out injury’ etc. Thereby creating mythology that injury rates are a measure of safety.
The cultural norms of counting, fixation on minutia and numerics are indeed part of the problem but will never be entertained by such a review. One of the most important things in safety since the global ideology has been made zero (http://visionzero.global/node/6) is to ensure this sacred mantra remains untouched. So, 20 years later after the Qld Regulator embraces zero (https://www.worksafe.qld.gov.au/construction/articles/zero-harm-at-work-leadership-program ), fatalities continue to increase but zero remains unquestioned? Hmmm. Questioning Zero is the great taboo!
Another bias of the Brady review is the way it interprets the works of Prof K. Weick through the lens of Hopkins. Weick comes from the discipline of Social Psychology. One needs to frame what one knows of Weick through such a lens. Weick’s first book The Social Psychology of Organisaing is a must read (1969) and this helps one understand the way in which he thinks about High Reliability Organising. He makes it clear in his later writings that there is no such thing as a HRO! There is no such thing as a static High Reliability Organisation. There is no stasis for humans nor place where we ‘arrive’. There is only HROing. You can read here how his colleague Suttcliffe explains the problem: (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3388695/)
‘Despite everything we know about HROs, there is no recipe for transforming an organization into an HRO. Put another way, there is no easy path to achieving safe and reliable performance. Some HRO scholars emphasize the idea of high reliability organizing rather than high reliability organizations to highlight two issues. First, high reliability is not a state that an organization can ever fully achieve; rather, it is something the organization seeks or continually aspires to. Second, reliability is fundamentally a dynamic set of properties, activities, and responses’.
In the Weick meaning of HRO, one never arrives or can arrive. All organisations are fallible and grouped around fallible people. There is no ‘drift’ into failure. Yet, the Brady review states: ‘In all industries there is a tendency to simplify – in part because of a Newtonian drive to break a system into components (7.4 p.70)’. The opposite is the case. The reason why there is so much excess of paperwork in the safety industry is because Safety loves bureaucracy and minutia. This is because Safety trusts no one and believes that knowledge in risk is cognitive. The opposite is the case. There is no discussion in the Brady Review on intuitive knowledge and the part heuristics play in incidents.
Weick was right, the human disposition and that of organisations is a ‘reluctance to simplify’. One thing I will predict from this Brady Review is that paperwork and complexity will further increase. We can see this in the logic of the recommendations:
Recommendation 1. Drawing causal connections between fatality rates and increasing or decreasing vigilance is unfounded (p.iii). There is no evidence to demonstrate that fatalities are due to a lack of vigilance but that’s what Brady asserts. So, what comes with increased vigilance? More policing, more detail because the culture of Safety is dominated by a lack of trust. It’ s only Safety who knows what is safe.
Recommendation 2. Shows the engineering worldview in the review. Once again the focus is on a fixation with causation and systemic failures.
Recommendation 3. More training of course will lead to more paperwork, again the assumptions is that fatalities occur due to problems in cognition.
Recommendation 4. Similarly a focus on more supervision under the rubric of vigilance will lead to more policing.
Recommendation 5. Predictably, in comes the ‘enforcement’ of controls and the mythology of the Hierarchy of Controls. Just what safety wants to hear.
Recommendation 6. Is founded on the mythology of the HRO. There is only HROing. Organisations never ‘arrive’ neither do they ‘drift’ into failure. Such constructs imposed on organizational life come from an assumptional positions of either completeness or perfection. Perfect for the ideology of zero.
Recommendation 7. In comes the focus on the Regulator. Regulators are not institutions of learning, neither are they able to approach the challenge of risk through a methodology of learning. To shift the Regulator from its current punitive focus would take nothing less than a cultural revolution.
Recommendation 8. The key question here is: Why is it that people and organisations don’t report? Of course, one would need to look here at deep cultural issues, something the review doesn’t do.
Recommendation 9. Next incomes more measurement and different measurement. Shifting a measure from LTI to LTIFR changes nothing. Indeed, now the mining industry will not drop the old measure but start fixating on both. Neither are connected to safety. There is no relationship between injury rates and safety, it is all an attribution.
Recommendation 10. Again, more measures this time Serious Accident Frequency Rate SAFR as a measure of safety in the industry. Read the sub-text, more measures and more paperwork.
Recommendation 11. High Potential Incident Frequency Rate (HPIFR) as a measure of the level of safety in the industry. Read the sub-text, more measures and more paperwork.
So, that is it. There you are Mining Qld, you have your review. Keep up with zero even though fatalities are increasing, keep up your vigilance, counting and measures, keep up with more policing and mystically hope that things will improve. Keep thinking within the disciplinary bubble that creates for your own intellectual and cultural comfort because the next review from within the club may be in 5 years.
Dr Rob Long
Latest posts by Dr Rob Long (see all)
- Branding, Marketing and The Semiotics of Safety - July 26, 2021
- Making Safety Religious - July 26, 2021
- Psycho-Social and Socio-Psychological, What’s the Difference? - July 21, 2021
- Speak Up, Reporting and Trust in Safety - July 19, 2021
- Are Safety People Lie-Detectors? - July 18, 2021
bernardcorden says
The following link entitled “Improving safety in the mining and quarrying sector” is from the Queensland Government DNRME website, which was last updated on 06/02/2020:
https://www.dnrme.qld.gov.au/mining-resources/initiatives/safety-reset
It includes a zero serious harm initiative.
On which planet are these troglodytes living?
Rob Long says
Bernard, there is nothing more religious and sacred than zero. So, when one does a ‘reset’ and nothing changes ensure that of all things the sacred cow is not touched. Of course, the reset didn’t work so now we must hide data to maintain the ideology of zero, anything else is sacrilegious. Of course all the time the focus is on data with no connection to culture as a measure of safety. AS long as thinking remains in the club, nothing will improve.
bernardcorden says
The recommendations are merely polishing a turd and putting more lipstick on a pig.
bernardcorden says
I’d like to see the invoice.
Rob Long says
That’s what this is all about.
Shane says
Thanks for sharing your thoughts Rob. I’ll have to go and check out the report now. I like your point about the fact we never talk about the ‘view’ of safety. As long as we stay in our box and copy and paste all is good with the world. Maybe, just maybe, one day all this will be flipped around to remove our focus on systems for systems sake. This is why I really like working with small businesses, when working in this space there is a sense of what the world should be like when we remove bureaucracy and are honest about the fact businesses are here to make money! In small business you can only pursue risk mitigation as much as you can afford, zero is just not a reality when you can’t afford to fixate on it. Thanks again for sharing and look forward to many more blog posts!
Admin says
I enjoy working with small business as well – it’s where you can find true care and this inspires a very different safety methodology. Unfortunately they sometimes have to play with the big boys and this certainly causes them a good deal of grief, particularly those who are bullies and use safety as their weapon
Rob Long says
Couldn’t agree more. There is much in common in tier one organisations that simply don’t think critically and all replicate each other. As we know size is a key element to bureaucratisation but on the odd ocassion there is some hope. I am working with a couple of global organisations at the moment who are doing some great things in SPoR that are making a difference.
Rob Long says
Thanks Shane, systems for systems sake is certainly the key to understanding being Papersafe. Greg Smith nails the fixation and psychosis that is documented in the Brady Review but at no time is it tackled. This idea that safety is somehow objective and not tied to worldviews is laughable. It’s why we have all these reviews by regulators and engineers and nothing changes.
Michelle says
I agree with the majority of comments here, however to shift organisational culture from ‘zeronothingness’ then we need to recognise maturity levels & use what’s known ie stats. Transferring to fatality actual and potential reporting is necessary to move organisations along, yes it’s not the answer but a step change in continuous improvement.
Rob Long says
Michelle, there are other approaches from other worldviews that can achieve much better step change, culture change and development without needing traditional mechanistic, metrics or numerics to tackle risk.
Michelle says
I am sure that there are Rob and this was not my point. Its really important to not be too academic and to come at things with a real world approach therefore the step change.
Rob Long says
Sorry Michelle, was just responding to your example of what is known eg. stats. Without being academic at all, what is known depends on what worldview one takes when looking at a problem. If the problem is a nail then the only solution is a hammer. Unless safety can bring in new transdisciplinary worldviews to the problem then whatever interpretation of maturity you hold according to the safety paradigm, is not likely to bring any change.
bernardcorden says
The recommendations are merely polishing a turd and putting more lipstick on a pig.
bernardcorden says
The following link entitled “Improving safety in the mining and quarrying sector” is from the Queensland Government DNRME website, which was last updated on 06/02/2020:
https://www.dnrme.qld.gov.au/mining-resources/initiatives/safety-reset
It includes a zero serious harm initiative.
On which planet are these troglodytes living?
Rob Long says
Bernard, there is nothing more religious and sacred than zero. So, when one does a ‘reset’ and nothing changes ensure that of all things the sacred cow is not touched. Of course, the reset didn’t work so now we must hide data to maintain the ideology of zero, anything else is sacrilegious. Of course all the time the focus is on data with no connection to culture as a measure of safety. AS long as thinking remains in the club, nothing will improve.
bernardcorden says
I’d like to see the invoice.
Rob Long says
That’s what this is all about.
Shane says
Thanks for sharing your thoughts Rob. I’ll have to go and check out the report now. I like your point about the fact we never talk about the ‘view’ of safety. As long as we stay in our box and copy and paste all is good with the world. Maybe, just maybe, one day all this will be flipped around to remove our focus on systems for systems sake. This is why I really like working with small businesses, when working in this space there is a sense of what the world should be like when we remove bureaucracy and are honest about the fact businesses are here to make money! In small business you can only pursue risk mitigation as much as you can afford, zero is just not a reality when you can’t afford to fixate on it. Thanks again for sharing and look forward to many more blog posts!
Admin says
I enjoy working with small business as well – it’s where you can find true care and this inspires a very different safety methodology. Unfortunately they sometimes have to play with the big boys and this certainly causes them a good deal of grief, particularly those who are bullies and use safety as their weapon
Rob Long says
Couldn’t agree more. There is much in common in tier one organisations that simply don’t think critically and all replicate each other. As we know size is a key element to bureaucratisation but on the odd ocassion there is some hope. I am working with a couple of global organisations at the moment who are doing some great things in SPoR that are making a difference.
Rob Long says
Thanks Shane, systems for systems sake is certainly the key to understanding being Papersafe. Greg Smith nails the fixation and psychosis that is documented in the Brady Review but at no time is it tackled. This idea that safety is somehow objective and not tied to worldviews is laughable. It’s why we have all these reviews by regulators and engineers and nothing changes.
Michelle says
I agree with the majority of comments here, however to shift organisational culture from ‘zeronothingness’ then we need to recognise maturity levels & use what’s known ie stats. Transferring to fatality actual and potential reporting is necessary to move organisations along, yes it’s not the answer but a step change in continuous improvement.
Rob Long says
Michelle, there are other approaches from other worldviews that can achieve much better step change, culture change and development without needing traditional mechanistic, metrics or numerics to tackle risk.
Michelle says
I am sure that there are Rob and this was not my point. Its really important to not be too academic and to come at things with a real world approach therefore the step change.
Rob Long says
Sorry Michelle, was just responding to your example of what is known eg. stats. Without being academic at all, what is known depends on what worldview one takes when looking at a problem. If the problem is a nail then the only solution is a hammer. Unless safety can bring in new transdisciplinary worldviews to the problem then whatever interpretation of maturity you hold according to the safety paradigm, is not likely to bring any change.
Tommy D says
I think you make some valid points but in a negative way. What you wrote isn’t actually constructive or helpful and doesn’t propose a way forward either. You clearly have a few hangups around zero harm, I’m not sure what you propose should be done differently.
I would conject that Brady actually addresses a lot of your criticisms in the report. It’s a well written report.
I’ll agree with you whole heartedly about paperwork, my interpretation is that Brady actually proposes reform of reporting systems not additional systems. He talks about using IT effectively with the implication being we move away from paper altogether.
We have actually come a long way in a short time as an industry. We just have to keep pushing and raising standards, perfectly valid to criticise the status quo.
Toughen up mate, we’ve all got work to do and we don’t have time to read your whining. Lol jks, just having a dig.
Admin says
Dear Tommy D, it’s called criticism for a reason and no zero harm is not a ‘hang up’, not some 1970s notion of irrational sense making about a concept. If you read the literature and or pay any attention to the research on zero harm, it not only doesn’t work it actually increases injury rates. There is nothing more divisive or negative than this ideology that symbolises negativity to this industry. The quest for zero only breeds dishonesty, underreporting, fear and brutalism.
There is so much the Brady Report completely misses of significance, with critical issues in culture yet again brushed under the safety carpet. Just watch what comes out of the report, paperwork and systems are already increasing across the mining sector as a result of this report.
’Toughen up” are your serious, what kind of statement is that? Without criticism of the deeply problematic culture of this industry it’s not likely that the current sycophantic retreat into engineering and regulation for answers will solve much. If any toughening up is needed it’s for those who can’t cope with diversity, transdisciplinary critique and alternative research. The latest survey data by the way shows that 97% of the industry don’t believe all this zero stuff.
Rob
RonT says
I suspect your biggest issue with the report Dr Rob … is that it is not your report.
I’ve looked far and wide and find no other example of a detailed and thoughtful analysis of two decades of incident data. Brady also got into the field and spoke with a wide cross-section of workers, managers, senior leaders across mining and quarrying sectors.
The section on ‘controls applied in the aftermath of a serious accident’ is simple, clear and informative for industry and regulator. It provides a basis for objective measurement of improvement.
You appear to find nothing in the report to be positive about, I find that remarkably disappointing. That said, I concede that I tried to find something in your article to be positive about … but similarly could not.
Rob Long says
Ron, I have no interest in who wrote the report or territory between disciplines. My critique comes from a Social Psychological perspective and like all analysis, including an engineering analysis, the idea of negativity or positivity is irrelevant to critique. I have no interest in data unless I know the hermeneutic from which it is interpreted, in this case the engineer is certainly welcome to his resarch and his own critique but data is not neutral or objective and so the engineering lens simply applies its own lens to the data, this doesn’t certify that such an interpretation is real or true. I have little interest in the mechanistic worldview or the idea that regulation is the only answer to tackling risk. Indeed, as risk is a wicked problem a transdiciplinary approach is essential, neither engineering or science hold special privileged in knowledge when it comes to risk and safety. Indeed, the priveleding of these disciplines is part of the problem oferred in my critique. As for positivity in my work, it is endless, not just in the 10 books I have published of which 5 are free, but in so much of what I offer is practical, constructive and positive. This particular blog is actually much longer than what I normally offer and its purpose was to address the discourse (social politics) of the review. I am not seeking agreement but simply demonstrate that other valid worldviews don’t see the world as an engineer does nor suppose that one view is the only solution or be privileged in facing the challenges of risk.
Bernard Corden says
In Our Hurry to Conquer Nature and Death, We Have Made a New Religion of Science:
https://www.counterpunch.org/2021/04/22/in-our-hurry-to-conquer-nature-and-death-we-have-made-a-new-religion-of-science/
Rob Long says
Bernard, a great piece in Counterpunch and yes, it seems that faith in science is the political preference for the challenges of mystery and uncertainty.